How can we help?
We’re a small team. No chatbot, no ticket queue, no “your call is important to us.” Write us, and a person will write you back.
Anything app-related
Bugs, questions about how something works, feature requests, account help. If you can't tell which inbox to use, use this one.
Your data, your rights
Privacy rights requests, account deletion, data access, questions about what we collect and why. Handled by the privacy team.
Legal & DMCA
Law enforcement requests, DMCA notices, business and contractual matters. Don't email here about app bugs. We'll just forward them.
How we think about support.
disconnect_d exists to get you off your phone and back into real life with the people around you. That same instinct shapes how we run support. A real person reads every email that comes in. A real person replies. We don’t outsource it, and we don’t hide it behind a help center maze.
If something’s broken, tell us. If you’re confused, tell us. If you have an idea we should be building, tell us. We can’t fix or build what we don’t hear about.
Tell us what helps us help you.
The more you can include up front, the faster we can get to a real answer instead of a back-and-forth.
- Account The phone number on your disconnect_d account, so we can verify it’s you.
- Device Phone model and OS version (e.g. iPhone 15 Pro, iOS 18.3).
- App version You can find it in Settings > About inside the app.
- What happened What you were trying to do, what you expected, and what actually happened.
- Screenshots A picture is worth a thousand back-and-forth emails. Attach what you can.
When you’ll hear back.
General support requests: we aim to respond within two business days. Most days we’re faster. Small team, real lives. We’d rather promise something we can keep.
Privacy and legal requests: handled within the timeframes required by applicable law, typically forty-five days under the CCPA, often much faster. Details are in our privacy policy.
Safety reports about a user, host, or event: we read those as they come in. You can also tap the report icon directly on the profile or event page inside the app for a faster route.
A few things people often ask.
- How do I delete my account?
- Open the app, go to Settings › Account › Delete Account, and confirm. If you can’t reach that screen for any reason, email privacy@disconnectd.com from the phone number on your account and we’ll handle it for you.
- I lost my phone or got a new number. Can you move my account?
- Yes. Email support@disconnectd.com from your new number (or with the old number in the message) and we’ll move it over after a quick identity check.
- How do I report a user or event?
- Use the report icon on the profile or event page inside the app. That’s the fastest path. If you’d rather email us, send the username or event link to support@disconnectd.com and tell us what’s wrong.
- I can’t log in.
- Double-check your number is current, then try requesting a new code. If the code never arrives, email support@disconnectd.com with your phone number and your carrier. Sometimes it’s a delivery issue we can work around.
- I have feedback or an idea.
- Send it to support@disconnectd.com. We read everything, and the best ideas tend to come from people actually using the app.